Appointment Confirmation: All bookings via phone, WhatsApp, email, or website are considered confirmed only after Tolo Shine sends a final confirmation message or email.
Cancellation/Rescheduling: We require at least 24 hours' notice for any cancellation or rescheduling requests.
Late Cancellation Fee: Cancellations or reschedulings made with less than 24 hours' notice will be subject to a cancellation fee of 25% of the booked service price.
No-Show Fee: If a customer fails to present the vehicle at the scheduled time and location without notice, a no-show fee of 50% of the booked service price will be charged before any future appointments can be made.
Weather Conditions (Mobile Detailing): In the event of severe weather (heavy rain, snow, high winds, etc.) that prevents outdoor work, Tolo Shine reserves the right to reschedule the appointment with no penalty to either party.

Quoted Price: All prices quoted (including package prices) are "Starting At" prices, based on an average vehicle size and condition.
Condition Surcharge: Tolo Shine reserves the right to charge a "Heavy Soiling Fee" (e.g., for excessive pet hair, mold, biohazards, or extreme dirt) if the vehicle’s condition exceeds the limits of the chosen package. Any such surcharge will be communicated to the customer and agreed upon before work begins.
Vehicle Access: The customer must ensure the vehicle is accessible and an appropriate workspace is available at the time of the appointment.

Satisfaction Guarantee: If the customer is not satisfied with the quality of service, they must notify Tolo Shine within 24 hours of service completion. We will return to correct the unsatisfactory area(s) at no extra charge. Claims made after 24 hours may not be honored.
Pre-Existing Damage: Tolo Shine is not responsible for repairing or masking pre-existing damage to the vehicle, including but not limited to scratches, dents, or heavily worn/stained interior components. We will document and point out any significant pre-existing damage before starting work.
Personal Belongings: Customers are responsible for removing all valuables and personal belongings from the vehicle prior to the service. Tolo Shine is not liable for any lost, damaged, or stolen items left inside the vehicle.
Chemical/Product Reaction: Tolo Shine uses high-quality, professional products. We are not responsible for any adverse reactions to surfaces that may be due to manufacturer defects, previous repairs, or poor-quality aftermarket coatings.

Payment Due: Payment for the service is due in full upon completion of the detailing service.
Accepted Methods: We accept payment via [List your accepted methods, e.g., Cash, Credit/Debit Card, Mobile Payment Apps].
Outstanding Balances: Tolo Shine reserves the right to decline future service to any customer with an outstanding balance or history of late payment.

The customer grants Tolo Shine permission to take photos and videos of the vehicle before, during, and after the service for use in marketing, social media, website content, and internal training. (We will obscure license plates for public use). If you object to the use of your vehicle’s images, please notify us before your service begins.

Utility Usage: By booking a mobile service, the customer agrees to provide access to a working external water spigot and an electrical outlet at the service location. Tolo Shine will use the customer's electricity and water for the duration of the detailing service.
Parking/Space: The customer must ensure a safe and legal parking space is available for the Tolo Shine service vehicle, along with enough clearance to work around the customer's vehicle.